Refund & Return Policy
- In the event that the wrong product(s) is shipped or the product(s) is damaged during the course of shipping. Please notify us immediately via this number, 1-204-9621408 Monday to Friday, 9am to 6pm (GMT-6). Kindly also have your invoice on hand at the time of the call. We will require specific details from the invoice.
- Upon confirmation of an available replacement product(s), the buyer must then send the damaged product(s) back to us. Once the damaged product(s) has been received, we will replace the product(s) and have it shipped back to the buyer at no additional cost.
- We welcome exchanges of products. Products to be exchanged need to be returned in its original, unopened packaging in re-saleable condition. If shipping is required, the cost of shipping would be the responsibility of the buyer.
For all exchanges, a copy of the original invoice needs to be included.
A 20% restocking fee will be charged for items returned 30 days from the purchase date.
- For any order exceeding $100, we will cover shipping and handling charges.